This service is to help appeal your selling priveledges being removed due to complaints of the authenticity of your items.
-May not sell on Amazon.com because of complaints about the authenticity of the items you are selling.
-May not sell because you received complaints about the authenticity of the items you listed and or are selling.
Need to Provide a powerful plan with actions you took to resolve the issue and prevent similar complaints.
* Inauthentic item
* Counterfeit item
* Right Owner notice of infringementAppeal Suspension
Selling Priveledges Removed Due To Poor Performance.
This service is to help appeal your selling priveledges being removed due to your ODR.
*A number of orders with a defect divided by the number of orders.
There are three components within ODR:
1. A-to-z Guarantee claim rate
2. Negative Feedback Rate
3. Service Chargeback Rate
Some Examples Of This Are:
- Order defect rate is higher than the goal of less than 1%
- Cancellation Rate
- Late Shipment Rate
- Valid Tracking Rate (VTR)
- On-Time Delivery
- Return Dissatisfaction Rate (RDR)
- Customer Service Dissatisfaction Rate (CSDR)
Selling Priveledges Removed For Violation Of Amazon's Policy.
This service is to help appeal your selling priveledges being removed as a result of violating one or more of Amazon's Policies.
Some Examples of these reasons can be:
- Category, product, and listing restrictions
- Any attempt to manipulate ratings, feedback, or reviews
- Restricted product listings
- Listed items that you are not approved to sell
- Safety issues with products